Shipping policy
location and standard shipping
DERMVi™ is an Australian-based brand, with most Australian orders fulfilled from our local stock. Shipping is free for all orders within Australia, while standard shipping rates apply to international orders.
During periods of high demand or temporary local stock shortages, some orders may be fulfilled directly by one of our trusted manufacturing or fulfillment partners in Asia. In these cases, delivery may take slightly longer than our usual Australian shipping timeframe.
Shipping Carriers
We primarily ship with Australia Post and FedEx, along with selected regional and international delivery partners where appropriate. The carrier used may vary depending on stock availability, destination, and the fulfillment location of your order.
how do I track my order?
- You will receive your tracking number via email within 2 days after your order has been dispatched.
- Visit our tracking page by clicking here and enter your tracking number, then press the "Track" button. You will be able to see the progress of your parcel.
For international orders, once your parcel has reached your country, you can track it through your local postal service's website.
If you have any issues tracking your parcel, please email us at business@growthmedia.se.
address accuracy
Please ensure that your shipping information is entered correctly at checkout. DERMVi™ is not responsible for delays or additional charges due to incorrect address information. If you need to correct your address after placing an order, please contact us before your order ships. Additional shipping charges may apply if the order has already been shipped to an incorrect address.
We do not refund shipping charges for orders with incorrect shipping addresses.
Unclaimed Packages & Failed Deliveries
DERMVi™ is not responsible for unclaimed packages, misdeliveries, or failed delivery attempts due to an incorrect or inaccessible shipping address. If a package is returned to us due to an incorrect address, refusal, or multiple failed delivery attempts, the customer is responsible for any reshipping fees.
Once a package is marked as delivered by the carrier, we are unable to provide refunds or replacements for lost, stolen, or unclaimed packages. If an order cannot be delivered due to the recipient’s unavailability or failure to reschedule, we cannot reimburse the order. We recommend contacting the carrier directly to arrange pickup or redelivery.
international shipping policy
International shipping costs are determined by weight. Customers are responsible for the cost of duties or any additional fees incurred. We apologize for any inconvenience this may cause.
order fulfillment
Please allow 1-3 business days for processing your online order. We strive to ship orders as quickly as possible but cannot guarantee specific shipping dates or delivery times.
Subscription orders typically ship on the same day (excluding weekends and holidays). These orders move into processing within 1-3 hours to meet shipping expectations.
order cancellation
You may request an order cancellation as long as the order has not yet begun processing for shipment. Once an order has moved into processing or has been shipped, it cannot be canceled and must be returned for a refund upon delivery.
order inquiries
For questions regarding your order status, please reference the order ID in your confirmation email and contact us at business@growthmedia.se. Please allow up to 48 business hours for a response.
In the case of order issues (e.g., undelivered orders, missing items), please allow 48 business hours from confirmation of your request for a resolution.
Thank you for choosing DERMVi. We are committed to providing you with the best service possible and appreciate your understanding.